Help Desk | Support
As a result of the analysis made for corporate needs, automation projects involving new software or integrated solutions; Finding fast solutions to the demands and problems of end users, thus reducing the workloads of the helpdesk and support teams.
Within the scope of these automations, it is possible to solve the requests made by the users with call records by automatic answers / directions. The finalization of user requests through the robot messaging platform is also among the mentioned solutions. After the user declares his / her request to the robot operator in voice or in writing; If there is a solution in the records, the steps to be taken to the user can be notified via e-mail or if the solution for the request of the user is not included in the existing records, it can be directed to the help desk or support teams.