1. Home
  2. IT Support & Consulting
IT COMPANY IN ANKARA · IT SUPPORT · IT CONSULTING

IT Support and IT Consulting Services

Since 2018, ÇETİNKALE IT & Consulting has provided IT support and IT consulting to organisations as an Ankara-based IT company. From end-user support to server and network management, from Microsoft 365 to cyber security, we manage your IT infrastructure from a single point.

Your IT support company in Ankara

We provide outsourced IT support to organisations without their own IT team, and to those who want to strengthen an existing one. Our goal as an IT support company is simple: fix computer, server, network and e-mail problems quickly, prevent failures before they happen and keep your infrastructure secure.

Our office is in Çankaya, Ankara. We support organisations in Ankara on-site and across Türkiye remotely. Because we work in Turkish, English, German and French, we are also a good fit for international teams and foreign companies operating in Türkiye.

Our IT support services

  • Help desk: phone, e-mail, remote and on-site user support
  • Troubleshooting and setup for computers, printers and peripherals
  • Server and system administration: Windows Server, Active Directory, file and print servers, virtualisation
  • Network and firewall management: Kerio Control, switches, Wi-Fi and VPN
  • Microsoft 365, Exchange Online, Teams and e-mail administration
  • Backup, archiving and disaster recovery planning
  • Endpoint, patch and antivirus management (ManageEngine Endpoint Central)
  • Server and network monitoring (ManageEngine OpManager) to catch issues early

Our IT consulting services

  • Assessment of your current IT infrastructure, risk report and roadmap
  • Cyber security consulting; KVKK (Turkish data protection law) and Law No. 5651 compliance
  • Cloud and Microsoft 365 migration consulting
  • Choosing the right products: WAF, load balancer, PAM, firewall, SIEM
  • Security audits and vulnerability scanning
  • Optimisation of IT costs and licences
  • Project-based specialists and staff augmentation (man hire)

Managed IT support models

We offer flexible models that fit the size and needs of your organisation:

  • Monthly fixed-fee outsourced IT support contract
  • Prepaid support hours, used whenever you need them
  • Project-based installation, migration and refresh work
  • Remote monitoring and management for proactive maintenance

Why ÇETİNKALE?

  • Corporate IT and cyber security experience since 2018
  • IT support and cyber security from one team, one point of contact
  • Every project starts with a non-disclosure agreement
  • Service hours Mon–Fri 09:00–18:00; 24/7 monitoring for critical systems
  • On-site support in Ankara, remote support across Türkiye
  • Service in Turkish, English, German and French

How we work

  • Assessment: we review your infrastructure, number of users and risks.
  • Planning: together we choose the support model that fits your needs and budget.
  • Onboarding: we document your inventory and set up monitoring and backups.
  • Support: help desk, maintenance and reporting keep your systems running.

Related services

As part of IT support and consulting we also provide: Monitoring · Microsoft 365 · Cyber Security · Security Audit · Identity & EndPoint Management · System Automation · Cloud.

Frequently Asked Questions

What does an IT support company do?

An IT support company manages an organisation's computers, servers, network, e-mail and software; it solves users' technical problems, takes care of backups and security measures and works to prevent failures before they happen.

Does outsourced IT support make sense instead of hiring IT staff?

For small and mid-sized organisations, outsourced IT support is usually more economical than full-time staff and removes the dependency on a single person. Where an IT team already exists, we complement it in specialist areas.

Do you provide remote IT support?

Yes. We solve most issues through a secure remote connection, and provide on-site support in Ankara when needed.

Do you support foreign companies in Türkiye?

Yes. We work in English, German and French as well as Turkish, and support international teams and foreign-owned companies operating in Türkiye.

How is the price of IT support determined?

Pricing depends on the number of users and devices, your server and network setup, the required service hours and the support model (monthly contract, prepaid hours or project). We prepare a tailored quote after a free initial assessment.

What are your service hours?

Our service hours are Monday to Friday, 09:00–18:00. We monitor the critical systems of our contract customers 24/7.